Privacy Policy

1. Introduction

Welcome to TranquilTide. We're committed to protecting your privacy and ensuring your personal information is handled with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our programs.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Identifiers: Name, postal address, email address, telephone number, date of birth, and other similar identifiers.
• Health and Wellness Information: Information about your physical and mental well-being, meditation practices, and wellness goals that you voluntarily share with us.
• Communications: Records of your interactions with us, including emails, chat messages, phone calls, and feedback.
• Usage Data: Information about your interaction with our website, applications, and services.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.

3. How We Collect Information

We collect information through various channels:

• Direct Interactions: Information you provide when filling out forms, creating an account, participating in our programs, or corresponding with us.
• Automated Technologies: As you navigate through our website, we may automatically collect technical data using cookies, server logs, and similar technologies.
• Third Parties: We may receive information about you from various third parties, such as business partners, service providers, and public databases.

4. How We Use Your Information

We use your information for various purposes, including:

• Providing, maintaining, and improving our services
• Personalizing your experience
• Communicating with you about our services, updates, and promotions
• Processing payments and transactions
• Analyzing usage patterns to enhance user experience
• Conducting research and development
• Protecting our legal rights and preventing fraud
• Complying with legal obligations

5. Sharing Your Information

We may share your information with:

• Service Providers: Third parties that help us deliver our services, such as payment processors, cloud hosting services, and customer support platforms.
• Professional Advisors: Accountants, lawyers, consultants, and insurers who provide professional services to us.
• Legal Authorities: When required by law or to protect our rights and the rights of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for monetary value.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Some of the security measures we employ include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Employee training on data protection and security practices
• Physical security measures at our facilities

We regularly review and update our security practices to address new and emerging threats and vulnerabilities.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: You can request to know what personal information we have about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we limit how we use your information.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal information
• Whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

When we no longer need your personal information, we will securely delete or anonymize it. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.

If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately so we can take appropriate action.

10. International Data Transfers

We operate primarily in Canada, but we may transfer, store, and process your information in countries other than your own. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to these countries.

When we transfer personal information outside of your jurisdiction, we implement appropriate safeguards to ensure your information receives an adequate level of protection, such as:

• Using standard contractual clauses approved by relevant authorities
• Ensuring third-party service providers have appropriate data protection measures in place
• Conducting regular assessments of data protection laws in recipient countries

11. Third-Party Links

Our website and services may contain links to third-party websites, applications, or services that are not owned or controlled by TranquilTide. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to read the terms and privacy policy of each website you visit. This Privacy Policy applies only to information collected by TranquilTide through our services.

Examples of third-party services that may be linked from our website include:

• Social media platforms
• Payment processors
• Analytics providers
• Affiliate websites or partner services

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

For detailed information about the cookies we use, the purposes for which we use them, and how you can exercise your choices regarding our use of cookies, please see our Cookie Policy.

13. Marketing Communications

We may use your personal information to send you marketing communications about our products, services, events, and promotions that we believe may be of interest to you. You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Contacting us directly using the information in the "Contact Us" section
• Updating your preferences in your account settings (if applicable)

Please note that even if you opt out of receiving marketing communications, we may still send you non-marketing communications, such as those about your account, transactions, or our ongoing business relationship.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on our website or, where appropriate, by sending you a direct notification.

Your continued use of our services after any changes to the Privacy Policy constitutes your acceptance of the revised Privacy Policy.

15. Dispute Resolution

If you have a concern or complaint about our privacy practices, please contact us first using the information provided in the "Contact Us" section. We will respond to your concern within 30 days.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or relevant regulatory body.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

TranquilTide
1245 Serenity Way
Vancouver, BC V6E 1X8
Canada
Email: [email protected]
Phone: +1 (604) 675-8732

We will respond to your inquiry within 30 days.